Refund Policy

Payments for custom designed projects can be made to us in increments as a courtesy to the clients. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies already paid are retained by Soare Consulting and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit card processor), plus any outstanding balances accrued as a result of the chargeback must be paid in full before service is restored, files delivered, or any further work is done. Please contact us to address any billing issues.

Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Soare Consulting reserves the right to disable and/or terminate a client’s account if a system user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.